Terms & Conditions
These terms govern bookings for installation, cleaning, servicing and repair work carried out by Climavane. By booking a visit, you accept the terms set out below.
Parties and scope
These terms apply to all air conditioning installation, cleaning, servicing and repair work booked with Climavane, operating from 45 Gloucester Road, Bristol BS7 8AD. They apply to domestic and small commercial clients booking visits through our website, by phone or by email, and cover the work described in the accepted quote or booking confirmation.
Booking and quotes
Bookings may be made by phone, email or through our website request form. Where a quote is given before a site visit, it is an estimate based on the information provided and may be adjusted once the unit and access have been inspected in person. A firm price is confirmed before chargeable work beyond diagnosis begins.
Performance of the work and access to the premises
The client agrees to provide reasonable access to the indoor and outdoor units, including any keys, parking arrangements or permissions needed to carry out the work safely. Work is carried out to a reasonable standard appropriate to the system and manufacturer guidance, and any variation to the agreed scope found during the visit will be discussed with the client before proceeding.
Prices, payment after completion and invoices
Unless a deposit has been agreed, payment is due on completion of the work by cash or bank transfer against an invoice. Invoices set out labour, parts and materials used, and any business client requiring a purchase order reference should provide this at the time of booking.
Cancellation and rescheduling
Visits may be rescheduled or cancelled with at least 24 hours notice without charge. Cancellations made with less notice, or where access to the property is not available on arrival, may incur a reduced callout charge to cover time already allocated to the visit.
Liability, insurance and complaints
Climavane holds public liability insurance covering the work carried out. We are liable for damage caused directly by our negligence during the course of the work, but are not responsible for pre-existing faults, wear, or issues arising from work carried out by others. Any complaint about completed work should be raised within a reasonable time so that we can inspect and, where appropriate, put matters right.
Governing law
These terms are governed by the law of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about this policy
Write to [email protected] or call +44 117 864 7264 during Mon-Sat 07:45-15:45. We answer every request within one business day.
- Merchant
- Climavane Air Services Ltd.
- Registered address
- 45 Gloucester Road, Bristol BS7 8AD, United Kingdom
- [email protected]
- Phone
- +44 117 864 7264
- Working hours
- Mon-Sat 07:45-15:45
- Registration
- Company No. 19879980