Cancellation & Refund Policy
We understand that plans change. This policy explains how rescheduling and cancellation are handled for booked visits.
Cancellation window
Cancellations made by phone or email at least 24 hours before the agreed start incur no charge. Later cancellations may be charged for the cost of materials already purchased for your job, as stated in the quote.
Rescheduling
You may reschedule the appointment free of charge. We will offer you the nearest available slot within one business day.
When you are entitled to a refund
A full refund is due when we cancel the appointment, when we are unable to carry out the agreed work, or when the result does not match the quote and cannot be corrected within a reasonable time.
- A deposit is refunded in full if a visit is cancelled more than 24 hours in advance
- A deposit may be retained if cancellation happens within 24 hours of the booked visit
- If a visit cannot proceed due to access being unavailable on arrival, a reduced callout charge may apply
- No refund is due once work has been carried out and completed as agreed
How to request a refund
- Contact our office by phone or email to request a cancellation or refund
- Provide your booking reference or the phone number used to book
- We confirm the outcome and, where due, process the refund by bank transfer
Timeline
Refunds, where due, are processed within five working days of the request being confirmed.
Questions about this policy
Write to [email protected] or call +44 117 864 7264 during Mon-Sat 07:45-15:45. We answer every request within one business day.
- Merchant
- Climavane Air Services Ltd.
- Registered address
- 45 Gloucester Road, Bristol BS7 8AD, United Kingdom
- [email protected]
- Phone
- +44 117 864 7264
- Working hours
- Mon-Sat 07:45-15:45
- Registration
- Company No. 19879980