Frequently Asked Questions
Below are the questions we are asked most often about installation, cleaning and servicing of air conditioning units. If your question is not covered here, please get in touch directly.
Still have questions?
We aim to answer questions by phone or email within one working day.
Contact Customer SupportHow do I book a visit, and how soon can you come?
You can request a visit through our contact form or by phone, and we will usually offer a site survey within the same week, subject to current bookings.
How does your fixed quote work?
After the site survey, we send a written quote covering the full job, including parts and labour. That figure is what you pay, unless you later ask for extra work to be added.
When and how do I pay once the job is finished?
Payment is due once the work is complete and you are satisfied with the result. We accept cash on the day or bank transfer against an invoice, with no card payments taken.
What if I need to cancel or rearrange my appointment?
Please let us know as early as you can, and we will move your slot to the next convenient date. We ask for reasonable notice so another client can take an open slot.